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Redefine customer relationships with the complete, affordable Customer Relationship Management (CRM) solution for driving measurable improvements across all customer management processes.

Microsoft Dynamics CRM formerly known as Microsoft Business Solutions CRM is a complete customer relationship management solution that provides all of the tools and capabilities needed to create and easily maintain a clear picture of customers from first contact through purchase and post-sales.

With modules for sales, marketing, and customer service, Microsoft CRM delivers a fast, flexible, and affordable solution that drives consistent, measurable improvements in every business process, enables closer relationships with customers, and helps your company achieve new levels of profitability.

The Microsoft CRM Professional user experience has been designed to be a natural extension of Microsoft Office and Outlook, providing a familiar and intuitive work environment that fosters user adoption and productivity.

Because the product is built on the scalable and secure .NET platform and leverages standard tools and technology, including Microsoft SQL Server, Microsoft BizTalk Server, and Microsoft Visual Studio, Microsoft CRM Professional allows you to take advantage of your existing IT investments and in-house expertise to minimize your total cost of ownership.

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